SPP provides powerful process support tools to efficiently establish the IT management process and achieve stable process operation within the organization.
SPP enables the overall IT tasks carried out by the IT department, from IT planning to budgeting, contracting, operations, and performance, enabling organizations to continue their improvement activities.
Processes the unification/visualization of the management process from request > failure > problem > change > distribution
Standardizes IT asset management, including the model/classification system of IT assets
Provides standardized service catalog templates
BVEM preparation based on RACI
Manages the charging account
Provides the governance arrangement matrix